Politique de remboursement

REFUND POLICY

30-DAY SATISFACTION GUARANTEE

Your satisfaction is important to us.

If you are not satisfied with your ZAFA purchase, you may contact us within 30 days of receiving your order to request a refund under our 30-Day Satisfaction Guarantee.

HOW TO REQUEST A REFUND

To request a refund, please contact us within 30 days of delivery at:

hellozafa26@gmail.com

Please include your order number and details regarding your request so that our customer service team can assist you.

REFUNDS

Refund requests are reviewed individually.

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hellozafa26@gmail.com.

Please include your order number and, where applicable, photos of the item received so that our team can assist you.

CANCELLATIONS AND ORDER CHANGES

Orders are processed quickly. If you need to cancel or modify your order, please contact us as soon as possible at hellozafa26@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been shipped.

DIGITAL PRODUCTS

Digital products and eBooks are not covered by our 30-Day Satisfaction Guarantee once they have been delivered or accessed, except where required by applicable law.

For any questions regarding refunds, please contact us at:

hellozafa26@gmail.com