Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing times may be longer during periods of high demand, holidays, or promotional events.

SHIPPING TIMES

Once your order has been processed and shipped, the estimated delivery time is 5–8 business days. Delivery time may vary depending on your location.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, or other circumstances outside our control.

ORDER TRACKING

When tracking is available for your order, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow a few days for tracking information to update after shipment.

SHIPPING COSTS

Shipping costs, if applicable, are displayed at checkout before payment.

Some ZAFA offers may include free tracked shipping. When free shipping is included in an offer, this will be clearly indicated on the product page or at checkout.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at hellozafa26@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

DELIVERY ISSUES

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us at hellozafa26@gmail.com and we will assist you.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hellozafa26@gmail.com and include your order number and photos of the item received.

CUSTOMS AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Unless otherwise stated at checkout, any such charges are the responsibility of the customer.

CONTACT

If you have any questions regarding shipping or your order, please contact us at:

hellozafa26@gmail.com